Maritime, Offshore
& Ports Courses

NCFE Level 2 Certificate in the Principles of Customer Service

12 weeks

Overview

The NCFE Level 2 Certificate in the Principles of Customer Service course is intended for those who want to learn more about the skills and knowledge required to work in a customer service role.

Course Content

This course focuses on the principles of customer service to for students to gain the knowledge to both in this sector. The following topics are covered:

 

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Communicating with customers
  • Handling customer information
  • Resolving problems and delivering customer service to challenging customers
  • Developing customer relationships.

Entry Requirements

Due to this course being delivered by distance learning, students must hold a minimum of English Literacy Level 1 or equivalent. If students are unsure of their level of literacy, they can undertake an assessment online through the following link: www.learnmyway.com

Students must have lived in England for the past three years, are aged 19 years or over and are not currently accessing any other government funded training.

If students are between 19-23 years old they must have already achieved a full level 2 qualification which is the equivalent of 5 GCSE’s grades 4-9 (A-C).

Assessment Method

This course is assessed through three written assessments, students will have four weeks to submit each one.

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